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GUIDANCE FOR APPOINTMENT BOOKING

How to make an appointment
Please either call into the Health Centre or telephone 01458 834100.

The Health Centre offers appointments throughout the period between 8:00am and 6:30pm Monday to Friday.

A small number of appointments can be booked with GPs up to a month ahead, subject to availability, with a larger number being released on the day to help maintain access to clinicians at shorter notice.

Appointments are 10 minutes long, however if you feel you need longer, please tell the receptionist when you book.

Appointments for the nurses can be booked six weeks in advance. We offer a variety of nurse appointments that have differing durations. We ask that when contacting the receptionist you make it clear the appointment type you require and when.

The telephone lines are extremely busy at 8.00am until 9.30am, so if your enquiry is not urgent please avoid this peak time. The BT Ringback service should not be used, as it does not work properly when many callers are trying to get through.

Urgent Appointments
If you feel your problem cannot wait and you feel your medical problem needs to be dealt with the same day, please inform the reception team when making your appointment. Each day we have a number of urgent appointments available and demand for these appointments can be very high especially during the winter and on Monday mornings. Please use this service responsibly.

Telephone Consultation
Telephone consultation with a doctor or nurse is also available if you feel this is a more convenient to deal with your problem.

Remember local pharmacists are trained to give advice and treat many minor conditions such as coughs, colds and sore throats.

Home Visits
Home visits are strictly for people too ill to get to the surgery or for housebound patients.

If you require a home visit please telephone reception before 10am if possible. A doctor may phone you back as it may be that your problem can be dealt with by telephone advice.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.

Evening and weekend appointments at GP surgeries (Improved Access)
Local groups of practices in Somerset are working together to deliver improved access to routine appointments in the evenings and at weekends, bookable via our reception team.

Weekend appointments are available Saturday mornings and evening appointments are available until 19:30, but these may be held at a neighbouring GP surgery. You will be advised of this at the time of booking.

Health staff working evenings and weekends will have access to your medical records and will be able to provide the same high standard of care as patients would expect during normal opening hours.

Online Appointment Booking
Save time, quick & easy to use and avoid busy phone lines. To access online appointment booking, just bring along some photo & address ID and ask our receptionists on how to register for 'EMIS Patient Access Online'.

Once registered you can start to use the system, easy to follow screens and prompts ensure it is simple for you to view, book or cancel appointments on-line whatever time of the day or night.

Cancelling Appointments
Up to 15% of patients who book an appointment then fail to turn up. This wastes doctors’ time and leads to longer times for other patients. Please tell us if you cannot make an appointment so the time can be used for someone else.

Continue to Online Appointments

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