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Due to a temporary shortage of staff at Glastonbury Health Centre, we will be unable to offer patients routine booking of advance GP appointments from 19th May.

This will mean that if you are ill and need an urgent, same day appointment, you can do so by telephoning the health centre.

You will be allocated an appointment according to your clinical need.

This appointment may be with a doctor or another member of the health centre’s clinical team.

We are actively recruiting more staff and hope to be able to return to a normal service as soon as possible.

We ask for your forbearance and understanding in the meantime.



Routine Appointments
You can book routine appointments several weeks in advance by phone or in person or online via the practice website.

Appointments are 10 minutes long, however if you feel you need longer, please tell the receptionist when you book.

Urgent Appointments
If you feel your problem cannot wait and you feel your medical problem needs to be dealt with the same day, please inform the reception team when making your appointment. Each day we have a number of urgent appointments available and demand for these appointments can be very high especially during the winter and on Monday mornings. Please use this service responsibly.

Telephone Consultation
Telephone consultation with a doctor or nurse is also available if you feel this is a more convenient to deal with your problem.

Remember local pharmacists are trained to give advice and treat many minor conditions such as coughs, colds and sore throats.

Home Visits
Home visits are strictly for people too ill to get to the surgery or for housebound patients.

If you require a home visit please telephone reception before 10am if possible. A doctor may phone you back as it may be that your problem can be dealt with by telephone advice.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.

Online Appointment Booking
Save time, quick & easy to use and avoid busy phone lines. To access online appointment booking, just bring along some photo & address ID and ask our receptionists on how to register for 'EMIS Patient Access Online'.

Once registered you can start to use the system, easy to follow screens and prompts ensure it is simple for you to view, book or cancel appointments on-line whatever time of the day or night.

Cancelling Appointments
Up to 15% of patients who book an appointment then fail to turn up. This wastes doctors’ time and leads to longer times for other patients. Please tell us if you cannot make an appointment so the time can be used for someone else.

Continue to Online Appointments

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